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Business Hours:   10:00 - 22:00 (Paris time)

CKvoip Official VoIP Reseller provides recharges of Dellmont Sarl VoIP accounts, made by credit transfers from our reseller account to customer's end user accounts. Any account from the Voip providers listed on the right can be recharged. Each VoIP account is identified by a unique username. Rechargeable accounts have a Euro, US Dollar or Pounds Sterling based balance. We can transfer whole amounts, with a minimum of €5 and a maximum of €500 per transaction. We also issue credit voucher numbers in multiple values which are redeemed manually by the customer in his/her Dellmont Sarl account page. (10 Euro minimum)

For USD and GBP based accounts the Euro credit transfer is converted at the current market rate (Fee free) and reflects in the end users account as such.

When purchasing credit the customer's account will be recharged with the requested and paid credit within one hour (usually within 5 - 10 minutes during our business hours) after the payment operation is completed (cleared) as indicated by the customer.

Our responsibility is limited to recharging the customer's account accordingly with the paid amount and the VoIP Account username specified by the customer in the payment message or in the payment form. If the username is missing or invalid, the customer will be asked via email (sent to the address used by him/her making the payment) to clarify it. In case of no reply within 2 days the payment will be refunded or credited to a nominated account on request. This time frame also applies if there is no response from a customer that has been emailed by us for further important information. (2 Days).

The use of the these VoIP services are regulated by the Terms of use stated at the web site of each Dellmont Sarl VoIP provider. Customers can access these sites by clicking on any of their logos on the right.

Any claim regarding the use of VoIP services should be addressed to the service provider's customer services. A link to contact the customer services of each provider can be found by selecting Contact or Help from the main menu in your VoIP account page.


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